Refund policy

Return & Refund Policy

We want you to be happy with your purchase. If you are not completely satisfied, you may return your order under the following conditions:

Return period

You have the right to return your order within 14 days of receiving your item.

Return conditions

To be eligible for a return, the item must:

  • be unused and unworn;

  • be in its original packaging;

  • include all accessories and documentation, if applicable.

Items that show signs of wear, damage, or alteration cannot be refunded.

Return shipping

The customer is responsible for the cost of return shipping unless the item is defective or we made an error with your order.

We recommend using a tracked shipping service, as we cannot be responsible for returns lost during transit.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 10 business days.

Damaged or incorrect items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at:

info@lunajewellery.de

Please include your order number and photos of the item.

Contact

For any questions regarding returns, please contact us at:

info@lunajewellery.de