Shipping policy
Shipping Policy
Thank you for shopping with LUNA.
Order Processing
Orders are processed within 1–2 business days after payment has been received.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Times
Estimated delivery times:
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Germany: 2–5 business days
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European Union: 3–8 business days
Please note that delivery times are estimates and may vary due to courier delays or customs procedures.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
Shipping Address
Please make sure your shipping address is correct before placing your order.
We are not responsible for orders shipped to an incorrect address provided by the customer.
If a parcel is returned because of an incorrect address, additional shipping charges may apply.
Delays
While we do our best to ensure timely delivery, we are not responsible for delays caused by shipping carriers, customs, weather conditions, or other circumstances beyond our control.
Contact
If you have any questions regarding shipping, please contact us at: